Version: 1.0
Effective date: 31 July 2026

1.1 These Terms and Conditions apply to goods and services supplied under the AZIMIS brand.

1.2 AZIMIS is a trading brand of:

Crypty Ltd
Company number: 13367065
Registered office: 20 Rochester Mews, London, England, NW1 9JB

Crypty Ltd is an active private limited company registered in England and Wales. 

1.3 In these Terms:

a. “AZIMIS”, “we”, “us” and “our” mean Crypty Ltd trading as AZIMIS;
b. “consumer” means an individual acting mainly outside their trade, business, craft or profession;
c. “business customer” means a person or organisation purchasing mainly for business purposes;
d. “goods” include displays, mounting systems, accessories and related physical products;
e. “services” include delivery, room visualisation, site assessment, assembly, mounting, installation and configuration services; and
f. “order confirmation” means our written confirmation that we have accepted an order.

1.4 You can contact us at:

Sales: sales@azimis.com
Customer support: support@azimis.com
Privacy: privacy@azimis.com
Telephone: +44 (0)7704 498 597

Only publish email addresses that have been created and tested.

2.1 These Terms apply to orders placed:

a. through azimis.com;
b. by telephone;
c. by email;
d. through a written quotation; or
e. through an authorised AZIMIS representative.

2.2 Additional written terms may apply to:

a. trade or wholesale orders;
b. multiple-site deployments;
c. custom products;
d. financed purchases;
e. installation projects; or
f. promotional offers.

2.3 Where additional written terms conflict with these Terms, the specifically agreed written terms will apply to the extent of that conflict.

2.4 Nothing in these Terms limits a consumer’s statutory rights.

3.1 You must be at least 18 years old and legally capable of entering into a contract.

3.2 If you place an order for a company or other organisation, you confirm that you have authority to bind that organisation.

3.3 You must provide accurate and complete information when placing an order.

3.4 We may ask for reasonable evidence of identity, payment authority, delivery authority or business status before accepting or dispatching an order.

4.1 We take reasonable care to ensure that product descriptions, specifications, images and prices are accurate.

4.2 Product images are illustrative. Screen colours, finishes and proportions may appear differently depending on the device used to view the website.

4.3 Minor non-material differences in colour, finish, packaging or component appearance may occur.

4.4 We will not substitute a materially different product without your agreement.

4.5 The confirmed model, quantity, included accessories and services will be recorded in the product page, quotation or order confirmation.

4.6 Measurements and weights described as approximate may vary within normal manufacturing tolerances.

4.7 Statements about:

a. display technology;
b. operating system;
c. brightness;
d. refresh rate;
e. mounting pattern;
f. product weight;
g. connectivity;
h. certifications; or
i. warranty duration

apply only where confirmed for the exact model supplied.

4.8 Marketing images or room visualisations do not replace final measurements, compatibility checks or structural assessment.

5.1 Placing an order is an offer to purchase the goods or services shown in the order.

5.2 An automated checkout receipt, payment authorisation or order acknowledgement does not by itself mean that we have accepted your order.

5.3 A contract for goods is formed when we send:

a. a dispatch confirmation; or
b. another written message expressly accepting the order.

5.4 A contract for a quotation-based product or service is formed when:

a. you accept the quotation;
b. any required payment or deposit is received; and
c. we confirm acceptance in writing.

5.5 Stripe’s authorisation of a payment does not by itself constitute acceptance by AZIMIS.

5.6 We may decline an order before acceptance where:

a. the goods are unavailable;
b. delivery cannot reasonably be completed to the supplied address;
c. payment cannot be authorised;
d. fraud or misuse is reasonably suspected;
e. an obvious pricing or description error has occurred; or
f. we cannot safely or lawfully supply the requested product or service.

5.7 If payment has been taken and we decline the order before acceptance, we will refund the amount paid.

6.1 The total price payable will be shown before you place the order.

6.2 For consumer orders, the displayed total will include all mandatory taxes and charges that can reasonably be calculated in advance.

6.3 The product page and checkout must state one of the following accurately:

Price includes VAT
 

or:

No VAT is charged
 

Do not state that VAT is included unless Crypty Ltd is VAT registered and VAT is actually being charged.

6.4 Delivery, installation, mounting, recycling and optional accessories are included only where expressly stated.

6.5 Any mandatory delivery charge must be shown before the order is placed.

6.6 Optional services will not be added without your express selection or agreement.

6.7 Payments may be processed by Stripe. Depending on the checkout configuration, available methods may include payment cards and supported digital wallets.

6.8 AZIMIS does not ordinarily receive or store the complete card number or card security code where payment is entered through Stripe-hosted or Stripe-secured payment fields.

6.9 We may place a temporary authorisation on the payment method while an order is reviewed.

6.10 Prices may change for future orders, but we will not increase the price of an accepted order without your agreement.

6.11 If a genuine and obvious pricing error is discovered before acceptance, we will contact you and allow you to proceed at the correct price or cancel for a full refund.

7.1 All goods are subject to availability.

7.2 Estimated availability and lead times are not guarantees unless expressly agreed as a guaranteed date.

7.3 If goods become unavailable after an order has been accepted, we will:

a. inform you promptly;
b. offer an appropriate alternative where available; or
c. refund the affected amount.

7.4 You are not required to accept a substitute product.

8.1 We deliver only to locations offered through the checkout or accepted in a written quotation.

8.2 Delivery to the following locations may require a separate quotation:

a. Northern Ireland;
b. Scottish Highlands and Islands;
c. Isle of Man;
d. Channel Islands;
e. islands not connected to the mainland by road;
f. restricted-access locations; and
g. locations outside the United Kingdom.

8.3 The delivery method will be stated in the order confirmation and may include:

a. kerbside delivery;
b. threshold delivery;
c. ground-floor room-of-choice delivery;
d. multi-person specialist delivery; or
e. delivery combined with installation.

8.4 A delivery service does not include installation, assembly, unpacking, packaging removal or movement to an upper floor unless expressly stated.

8.5 Where no delivery date has been agreed, consumer goods will normally be delivered without undue delay and within 30 days after the contract is made. A longer lead time may be agreed for imported, made-to-order or specialist goods. 

9.1 The AZIMIS 100-inch display is a very large product. Before ordering, you must consider:

a. packaged dimensions;
b. doorway width and height;
c. corridors and turns;
d. staircases;
e. lift dimensions and capacity;
f. parking and unloading access;
g. floor level;
h. restricted delivery times; and
i. the route to the intended location.

9.2 You must tell us before delivery about any relevant access restriction.

9.3 You must provide accurate measurements when requested.

9.4 Delivery personnel may refuse to continue where they reasonably believe that delivery would:

a. endanger a person;
b. damage the product or property;
c. breach site rules; or
d. require equipment or labour not included in the purchased service.

9.5 Where delivery fails because material access information was inaccurate or withheld, we may charge the reasonable direct cost of storage, redelivery or additional personnel.

9.6 We will explain any additional charge before performing the additional service.

9.7 Comparable large-product retailers distinguish between ground-floor, room-of-choice and restricted-access delivery and may charge for additional access requirements or redelivery. 

10.1 An adult aged 18 or over must be present to accept delivery.

10.2 You should inspect the outer packaging and, where the service permits, the goods at delivery.

10.3 Visible damage should be recorded with the delivery team and reported to us as soon as reasonably possible.

10.4 Failure to identify visible damage immediately does not remove any statutory rights concerning faulty, damaged or misdescribed goods.

10.5 You should retain the packaging until you have reasonably inspected the product and confirmed that it is working.

10.6 You must not install or continue using visibly damaged goods where doing so could create a safety risk or worsen the damage.

11.1 For consumers, responsibility for accidental loss or damage passes when you, or a person identified by you other than the carrier, takes physical possession of the goods.

11.2 Ownership passes when we have received full payment for the goods.

11.3 For business customers, risk passes on completion of delivery unless the quotation expressly states otherwise.

12.1 Installation is included only where expressly listed in the order or quotation.

12.2 We may use qualified subcontractors to perform installation services.

12.3 Where AZIMIS sells the installation service to a consumer, AZIMIS remains responsible for performing that service with reasonable care and skill, even where a subcontractor attends.

12.4 Where an installer contracts directly with you, we will make that arrangement clear before the contract is entered into.

12.5 The exact scope of installation will be stated in the order or quotation.

12.6 Unless expressly included, installation does not cover:

a. structural alterations;
b. specialist reinforcement;
c. electrical rewiring;
d. new power outlets;
e. network cabling;
f. plastering, filling or painting;
g. concealed cable routing;
h. asbestos work;
i. removal of existing equipment;
j. disposal of packaging; or
k. supply of unlisted brackets, cables or fixings.

12.7 Before installation, you must:

a. provide safe and reasonable access;
b. clear the working area;
c. ensure an adult is present;
d. obtain landlord, freeholder or building-management permission where required;
e. identify hidden cables, pipes or services where known;
f. provide suitable power and network access; and
g. disclose relevant building or structural concerns.

12.8 The installer may suspend work where the site appears unsafe or unsuitable.

12.9 Where work cannot proceed because of an undisclosed site condition or a failure to satisfy an agreed prerequisite, we may charge reasonable attendance and rescheduling costs.

12.10 Any additional work or parts must be quoted and agreed before they are supplied.

These conditions reflect the access, adult-attendance, pre-existing-condition and additional-parts provisions commonly used for large television installation services. 

13.1 Consumers normally have 14 days from formation of a distance service contract in which to cancel.

13.2 Where you ask us to begin installation or another paid service during that period, we may require your express request.

13.3 If you cancel after the service has begun, you may be required to pay a proportionate amount for work properly completed before cancellation.

13.4 If the service is fully completed during the cancellation period, the right to cancel may be lost only where:

a. you expressly requested early performance; and
b. you acknowledged that the cancellation right would be lost once the service was fully performed.

13.5 Starting delivery planning or ordinary administrative processing does not automatically remove your cancellation rights.

14.1 A digital placement visualisation is indicative only.

14.2 It is intended to help demonstrate approximate scale and placement.

14.3 It is not:

a. a structural survey;
b. a measured architectural drawing;
c. an electrical assessment;
d. confirmation that a wall can support the display; or
e. a guarantee that the product can be delivered through the available access route.

14.4 Final dimensions and access must be checked independently before installation.

14.5 You must have authority to provide any photograph, floor plan or measurement submitted to us.

14.6 We will not publish a customer’s interior photograph or visualisation for marketing without separate permission.

15.1 If you are a consumer purchasing online, by telephone or by email, you normally have the right to cancel without giving a reason.

15.2 The cancellation period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

15.3 For an order delivered in separate consignments, the period runs from receipt of the final item.

15.4 To cancel, you must send a clear statement to:

returns@azimis.com
 

or use the model cancellation form at the end of these Terms.

15.5 You must notify us before the cancellation period expires.

15.6 You then have 14 days after notifying us to return the goods or make them available for an agreed collection.

These are the minimum statutory distance-selling periods. 

16.1 Unless we agree otherwise, you are responsible for the direct cost of returning goods when cancelling because you changed your mind.

16.2 Goods must be returned using a suitable, insured and appropriately equipped carrier.

16.3 A 100-inch display cannot normally be returned using an ordinary parcel service.

16.4 We may offer to arrange specialist collection from the original delivery address.

16.5 The estimated or maximum collection cost must be disclosed on the product page or checkout before the order is placed.

Insert verified amounts before publishing:

Estimated change-of-mind collection cost for the 100-inch display: £[INSERT VERIFIED AMOUNT].
 

Estimated change-of-mind collection cost for the mobile stand: £[INSERT VERIFIED AMOUNT].
 

16.6 The actual charge must not exceed the amount or reasonable basis disclosed before purchase, unless you separately agree to a different service.

16.7 No collection fee will be charged where goods are being returned because they are faulty, misdescribed or damaged before delivery.

Samsung, for example, separates ordinary parcel returns from courier collection for televisions over 43 inches and discloses the large-item collection cost. AZIMIS should use the same structural approach but calculate its own genuine 100-inch freight cost. 

17.1 You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and operation.

17.2 You are responsible for any reduction in value caused by handling beyond what would reasonably be permitted in a shop.

17.3 A deduction may be made where, for example:

a. the display has been extensively used;
b. protective films have been removed unnecessarily and damage has occurred;
c. mounting or assembly has marked or damaged the product;
d. accessories are missing;
e. the product has been modified; or
f. inadequate return packaging has caused damage.

17.4 Original packaging is strongly recommended for a large fragile display, but the absence of original packaging does not automatically remove statutory cancellation rights.

17.5 You remain responsible for returning the goods safely.

17.6 A standard product does not become legally “bespoke” merely because delivery or installation was selected.

17.7 The cancellation exemption for personalised or made-to-specification goods applies only where the product was genuinely made to the customer’s specification or clearly personalised and that fact was disclosed before purchase.

18.1 We will refund:

a. the price paid for the returned goods; and
b. the cost of the least expensive standard delivery option offered for the order.

18.2 We are not required to refund the additional cost of premium, expedited or timed delivery beyond the cost of standard delivery.

18.3 We may withhold the refund until:

a. we have received the goods; or
b. you provide evidence that the goods have been returned,

whichever occurs first.

18.4 Refunds will normally be made within 14 days after the relevant condition in clause 18.3 is satisfied.

18.5 Refunds will normally be made to the original payment method unless otherwise agreed.

18.6 Reasonable deductions may be made for diminished value in accordance with clause 17.

19.1 Goods supplied to consumers must be:

a. of satisfactory quality;
b. fit for any particular purpose made known and accepted;
c. as described; and
d. installed correctly where installation forms part of the contract.

19.2 If goods are faulty, damaged or misdescribed, contact:

support@azimis.com
 

19.3 Include:

a. the order number;
b. model and serial number;
c. a description of the problem; and
d. photographs or video where reasonably useful.

19.4 Consumers may have a 30-day short-term right to reject faulty goods.

19.5 After the short-term rejection period, a consumer may be entitled to repair or replacement and, in appropriate circumstances, a price reduction or final right to reject.

19.6 We may inspect or test the product before confirming the appropriate remedy.

19.7 Inspection will not be used to unreasonably delay a valid remedy.

19.8 We will bear reasonable return or collection costs for goods validly returned because they are faulty, damaged before delivery or misdescribed.

19.9 A manufacturer’s warranty does not replace these statutory rights. 

20.1 The applicable warranty period will be stated on the product page or order confirmation.

Insert the confirmed term before publishing:

AZIMIS 100-inch display warranty: [INSERT CONFIRMED PERIOD].
 

AZIMIS mobile stand warranty: [INSERT CONFIRMED PERIOD].
 

20.2 Do not advertise a five-year warranty unless the manufacturer or AZIMIS has contractually committed to provide it.

20.3 The warranty terms must state whether commercial use is covered.

20.4 A warranty may exclude damage caused by:

a. accident;
b. misuse;
c. unsuitable installation not arranged by us;
d. unauthorised modification;
e. abnormal electrical supply;
f. liquid or environmental exposure outside the product specification; or
g. failure to follow operating instructions.

20.5 Warranty exclusions do not apply where the loss resulted from an inherent fault, breach of contract or failure by AZIMIS or its contracted installer.

20.6 Statutory consumer rights remain unaffected after any separate warranty expires.

21.1 Smart applications, streaming platforms, voice services and other third-party services may require:

a. internet access;
b. a separate account;
c. subscription fees;
d. acceptance of third-party terms; or
e. compatible regional settings.

21.2 Third-party service availability may change for reasons outside our control.

21.3 We do not guarantee indefinite availability of a particular third-party application unless that availability forms an express term of the order.

21.4 This clause does not limit rights where a particular application, feature or compatibility was expressly promised and materially influenced the purchase.

21.5 Software updates may be required for security, compatibility and functionality.

22.1 A smart television is a consumer connectable product.

22.2 Before the television is supplied in the United Kingdom, AZIMIS must ensure that it is accompanied by the required Product Security and Telecommunications Infrastructure statement of compliance or permitted summary.

22.3 The manufacturer’s information must identify:

a. how security vulnerabilities can be reported; and
b. the minimum period or end date for security updates.

22.4 The security-update period must be stated on the product page or made clearly available before purchase.

22.5 AZIMIS must not sell the smart television until the applicable statement of compliance and security information have been obtained and verified.

The UK connectable-product security regime has applied since 29 April 2024 and imposes duties on manufacturers, importers and distributors, including retailers. 

23.1 A mobile stand must not be selected solely by advertised screen size.

23.2 Compatibility depends on:

a. the display’s total weight;
b. VESA mounting pattern;
c. bolt size and depth;
d. centre of gravity;
e. mounting height;
f. stand load rating; and
g. intended operating environment.

23.3 Where we confirm compatibility in writing after receiving accurate model information, you may rely on that confirmation.

23.4 Where you purchase a stand for a non-AZIMIS display without requesting written compatibility confirmation, you are responsible for checking compatibility against the stand specification.

23.5 The stand must be assembled and loaded in accordance with its instructions.

23.6 Castors must be locked when the display is stationary.

23.7 The mounted display must not be moved over unsafe, excessively uneven or unsuitable surfaces.

23.8 Children and unauthorised persons must not climb, hang from or push the mounted display.

23.9 Professional assembly and mounting are recommended for a 100-inch display.

24.1 You must:

a. provide accurate order, address and access information;
b. use goods in accordance with instructions;
c. take reasonable care of goods;
d. preserve serial numbers and safety markings;
e. install updates where reasonably necessary; and
f. notify us promptly of material faults or safety concerns.

24.2 You must not:

a. use goods unlawfully;
b. exceed a stand or mounting system’s rated capacity;
c. modify safety-critical parts;
d. use unsuitable fixings; or
e. allow unsafe installation work.

25.1 Promotions may have separate terms, dates, stock limits and eligibility conditions.

25.2 Unless stated otherwise:

a. only one discount code may be used per order;
b. codes have no cash value;
c. codes cannot be applied retrospectively; and
d. refunded amounts will reflect the amount actually paid.

25.3 We may withdraw a promotion for future orders but will honour accepted orders unless the offer resulted from a genuine and obvious error or unlawful activity.

26.1 We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

26.2 We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

26.3 We are not responsible for business losses suffered by a consumer, including lost profit, lost business or lost commercial opportunity.

26.4 Nothing in these Terms excludes or limits liability for:

a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of statutory rights that cannot legally be excluded;
d. defective products where liability cannot legally be excluded; or
e. any other liability that the law does not permit us to exclude.

26.5 Nothing in these Terms limits a consumer’s right to seek a remedy for damage caused by negligent delivery or installation.

27.1 This clause applies only where the customer is acting wholly or mainly for business purposes.

27.2 Business customers do not receive statutory consumer cancellation rights.

27.3 The business customer is responsible for confirming that goods are suitable for the intended commercial environment.

27.4 Any required continuous-use rating, commercial warranty, digital-signage capability or hospitality-mode requirement must be confirmed in writing before ordering.

27.5 Unless expressly agreed, domestic-grade features do not constitute a guarantee of suitability for continuous or specialist commercial operation.

27.6 To the fullest extent permitted by law, neither party will be liable to the other for:

a. indirect or consequential loss;
b. loss of profit;
c. loss of anticipated savings;
d. loss of business opportunity; or
e. loss of goodwill.

27.7 Subject to clause 27.8, our aggregate liability to a business customer arising from an order will not exceed 100% of the total amount paid or payable under that order.

27.8 The limitation in clause 27.7 does not apply to:

a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of title; or
d. liability that cannot legally be limited.

27.9 Separate written trade terms may replace this clause for wholesale, reseller or multi-site contracts.

28.1 We are not responsible for delay caused by events outside our reasonable control.

28.2 Examples may include:

a. severe weather;
b. transport disruption;
c. port or customs interruption;
d. industrial action;
e. network failure;
f. natural disaster;
g. government restriction; or
h. supplier failure that could not reasonably have been avoided.

28.3 We will notify you and take reasonable steps to minimise the delay.

28.4 If a material delay continues for more than 30 days beyond the agreed delivery date, either party may cancel the affected unperformed part of the contract.

28.5 We will refund amounts paid for goods or services cancelled under clause 28.4.

29.1 Personal data is processed in accordance with the AZIMIS Privacy Notice.

29.2 Payment information may be processed by Stripe for payment authorisation, authentication, fraud prevention, refunds and regulatory compliance.

29.3 Our Privacy Notice explains:

a. what information is collected;
b. how it is used;
c. who receives it;
d. international transfers;
e. retention; and
f. data-protection rights.

30.1 Complaints should be sent to:

complaints@azimis.com
 

30.2 Include:

a. your name;
b. order number;
c. a description of the issue;
d. relevant evidence; and
e. the outcome requested.

30.3 We will acknowledge the complaint promptly and investigate it fairly.

30.4 We aim to provide a substantive response within 14 working days where reasonably possible.

30.5 Complex complaints may require additional time. We will keep you informed.

31.1 We will first attempt to resolve consumer complaints through our internal complaints process.

31.2 AZIMIS is not currently stated to be a member of a particular alternative dispute resolution scheme.

31.3 Where required, after an unresolved complaint we will provide information about an appropriately accredited ADR provider and state whether we are willing or required to participate.

31.4 Participation in ADR does not prevent a consumer from using any court or statutory remedy available to them.

The UK’s revised ADR framework took effect through 2026 regulations under the Digital Markets, Competition and Consumers Act 2024. 

32.1 We may update these Terms for future orders.

32.2 The version applying to an order is the version made available when that order was placed, unless a change is required by law or separately agreed.

32.3 We will not use a later website update to change the price or material terms of an existing accepted order without agreement.

33.1 We may transfer our rights and obligations to another organisation where this does not materially reduce your contractual rights.

33.2 Consumers may transfer rights under the contract only with our reasonable written agreement, except where the law provides otherwise.

34.1 If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply.

34.2 An unenforceable provision will be treated as removed only to the extent necessary.

35.1 A delay in enforcing a contractual right does not mean that the right has been waived.

36.1 Unless expressly stated, no person other than the customer and AZIMIS may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

37.1 These Terms are governed by the law of England and Wales.

37.2 Consumers living in Scotland or Northern Ireland retain the right to rely on mandatory protections applicable in their home jurisdiction.

37.3 Consumers may normally bring proceedings in the courts of the part of the United Kingdom in which they live.

37.4 Business disputes will be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise agreed in writing.

Complete and return this form only if you wish to cancel a qualifying consumer distance contract.

To:
AZIMIS
Crypty Ltd
20 Rochester Mews
London
NW1 9JB

Email: returns@azimis.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods or supply of the following service:

Goods or services:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Email or telephone:

Signature, if submitted on paper:

Date: